Frequently Asked Questions

General

What types of businesses do you work with?

Small and medium businesses that rely on repeatable processes: lead handling, quotes, invoicing, support, internal operations, and similar workflows.

Do you replace existing tools?

In most cases, no. The focus is on connecting and orchestrating tools you already use so that information flows automatically between them.

Process & pricing

How does the engagement start?

It starts with a short call to understand your processes and identify one or two high‑impact areas. From there, a simple starting scope and estimate are suggested.

Is there ongoing maintenance?

Yes, automations are monitored and can be adjusted as your tools or processes change. This keeps your workflows reliable over time.

Data & security

How is my data handled?

Integrations are configured to use secure connections and the minimum access needed for each workflow. You keep control of your accounts; access can be revoked at any time.

If you have a question that is not listed here, send an email to iain@itautomations.co.za.